Privacy Policy

Effective Date: [21/2/2023]

At Urban Bagg, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Payment Information (processed securely through third-party payment providers)
Account Login Information (if you create an account)

Non-Personal Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products and services
Communicate order updates
Respond to customer inquiries
Improve our website and shopping experience
Prevent fraud and enhance website security
Send promotional emails and offers (only where permitted or with your consent)
Comply with legal obligations

3. Payment Security

Urban Bagg does not store your complete payment card information.

Payments are processed securely through trusted third-party payment providers using industry-standard encryption technologies.

4. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Keep you logged in
Analyze website traffic
Improve website performance
Personalize your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

Shipping and delivery partners
Payment processors
Website hosting providers
Analytics providers
Marketing service providers (where applicable)
Government authorities when legally required

All third-party service providers are expected to protect your information appropriately.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure

While we strive to protect your data, no online transmission or storage method is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

Complete transactions
Provide customer support
Meet legal, tax, and accounting requirements
Resolve disputes
Enforce our agreements

8. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Request a copy of your personal data (where applicable)

To exercise these rights, please contact us using the details below.

9. Marketing Communications

If you subscribe to our newsletter or marketing communications, you may unsubscribe at any time by:

Clicking the “Unsubscribe” link in our emails
Contacting our customer support team

10. Children’s Privacy

Urban Bagg does not knowingly collect personal information from children under the age required by applicable law without appropriate parental or guardian consent.

If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites.

Urban Bagg is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The updated version will be posted on this page with a revised Effective Date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Urban Bagg

Email: [support@urbanbagg.com]

Phone: [+971 56 911 7004]

Business Address: [Foam 1619 Al Shohaba Road Al Hamra Industrial Zone Ras Al Khaimah]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM