Urban Bagg – Policy Summary
Effective Date: [21/2/2023]
Welcome to Urban Bagg. We are committed to providing a safe, secure, and enjoyable shopping experience. The following is a summary of our key store policies. For complete details, please refer to the individual policy pages available on our website.
Terms & Conditions
By using the Urban Bagg website, you agree to our Terms & Conditions. These govern your use of our website, purchases, user responsibilities, intellectual property rights, payment terms, and limitations of liability. We reserve the right to update these terms at any time.
Privacy Policy
Your privacy is important to us. We collect only the information necessary to process orders, improve our services, and communicate with you. We do not sell your personal information. All personal data is handled securely and in accordance with applicable privacy laws.
Shipping Policy
Orders are typically processed within 1–3 business days after payment confirmation. Delivery times vary depending on your location and the shipping method selected. Tracking information is provided once your order has been dispatched. Shipping charges are calculated during checkout.
Return & Refund Policy
Eligible items may be returned within the specified return period if they are unused, in their original condition, and include all original packaging and tags. Refunds are processed after the returned item has been inspected. Original shipping charges are generally non-refundable unless the return is due to our error.
Exchange Policy
Products eligible for return may also be exchanged for another size, color, or replacement item, subject to stock availability. Damaged or defective products may qualify for a replacement or refund.
Order Cancellation Policy
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellations are no longer possible and the order must follow our Return & Refund Policy.
Payment Policy
Urban Bagg accepts secure payments through trusted payment providers. Payment information is encrypted during processing, and we do not store complete payment card details on our servers.
Product Information
We strive to ensure all product descriptions, images, and prices are accurate. However, slight variations in color or appearance may occur due to screen settings or manufacturing differences.
Customer Responsibilities
Customers are responsible for providing accurate billing and shipping information, maintaining the confidentiality of their account credentials, and complying with our website terms when using our services.
Intellectual Property
All content on the Urban Bagg website—including logos, images, graphics, text, product designs, and branding—is the property of Urban Bagg or its licensors and may not be copied, reproduced, or used without prior written permission.
Policy Updates
Urban Bagg may revise these policies from time to time to reflect changes in our business, legal requirements, or customer services. Any updates will be published on our website with a revised effective date.
Contact Us
If you have any questions about our policies or require assistance, please contact us:
Urban Bagg
Email: support@urbanbagg.com
Phone: [+971 554460722]
Business Address: [Foam 1619 Al Shohaba Road Al Hamra Industrial Zone Ras Al Khaimah]
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM