Shipping Policy

Effective Date: [21/2/2023]

Thank you for shopping with Urban Bagg. We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional events, or holidays, processing times may be slightly longer.

2. Shipping Destinations

Urban Bagg currently ships to selected domestic and international destinations.

If shipping is unavailable to your location, you will be notified during checkout or contacted by our customer support team.

3. Shipping Rates

Shipping charges are calculated at checkout based on:

Delivery location
Package weight and dimensions
Selected shipping method

From time to time, Urban Bagg may offer free shipping promotions on qualifying orders.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Shipping Type	Estimated Delivery
Standard Shipping	3–7 Business Days
Express Shipping	1–3 Business Days
International Shipping	7–15 Business Days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or courier delays.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

Shipment confirmation
Tracking number (where available)
Tracking link

Please allow up to 24 hours for tracking information to become active.

6. Shipping Carriers

Urban Bagg works with trusted courier partners to ensure reliable delivery. Carrier availability may vary depending on your location.

7. International Orders

For international shipments:

Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges imposed by their local authorities.
Delivery times may vary due to customs inspections and local regulations.

8. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Urban Bagg is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

9. Delayed or Lost Shipments

While we strive to deliver every order on time, unexpected delays may occur due to:

Weather conditions
Customs clearance
Courier disruptions
Public holidays
Other circumstances beyond our control

If your package appears lost or significantly delayed, please contact our customer support team, and we will assist in resolving the issue with the shipping carrier.

10. Damaged Packages

If your order arrives damaged:

Inspect the package upon delivery.
Take photos of the damaged packaging and product.
Contact Urban Bagg within 48 hours of receiving your order.

We will review your claim and work to provide an appropriate resolution.

11. Failed Delivery Attempts

If delivery cannot be completed due to:

Recipient unavailable
Incorrect address
Refused delivery

The package may be returned to us. Additional shipping charges may apply to resend the order.

12. Order Changes & Cancellations

Order modifications or cancellations can only be requested before your order has been processed for shipment.

Once an order has been dispatched, changes cannot be made. Please refer to our Return & Refund Policy for available options.

13. Contact Us

If you have any questions about your shipment or delivery, please contact us:

Urban Bagg

Email: support@urbanbagg.com

Phone: [+971 554460722]

Business Address: [Foam 1619 Al Shohaba Road Al Hamra Industrial Zone Ras Al Khaimah]

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM